So without that software installed, it's been a real headache at times for the Help Desk folks to get accounts created. Here's a breakdown of what happened when I would try to install the software:
- Downloaded server install software from RIM.
- Extracted zip file and ran setup.exe.
- After filling out the user information and accepting the license information, I click next.
- On the install options, BlackBerry Manager is not one of the available options to install, yet other server options were there.
(WARNING - YOU ARE DOING SOMETHING TO YOUR REGISTRY IN THESE STEPS, SO MAKE A BACKUP OF IT BEFORE YOU BEGIN!)
- Open Regedit
- Drill down to HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\7.0 or 8.0
- Rename 7.0 or 8.0 so that the line reads HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\6.0
- Save and close your registry
- Launch the BlackBerry Setup
- Type in appropriate user information and accept your regional license information, click Next.
- Hazzah! You should now see an option for BlackBerry Manager. Select that and continue your installation.
- Reboot your computer at the end of the installation steps
- Log back in and finish the last couple of things for the installation.
- Now go back into Regedit and put the HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\6.0 line back to what it should be.
- Save and Close
- You're done!
4 comments:
Thanks, I just ran into exactly the same problem and this just saved me a considerable amount of time and hair pulling.
Great information!
Thank you very much for this useful hints that save me a lot of time.
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