Wednesday, September 26, 2007

SnTT - BlackBerry Manager won't install

I've had an issue for a while where I could not install the BlackBerry Manager software onto my workstation and the workstations of those on the Help Desk. If you're not familiar with BlackBerry Manager, it's the remote administration piece of software, (provided by RIM), that can connect to your BES and allow you to administer user accounts without having to go to the server and do all the work.
So without that software installed, it's been a real headache at times for the Help Desk folks to get accounts created. Here's a breakdown of what happened when I would try to install the software:
  • Downloaded server install software from RIM.
  • Extracted zip file and ran setup.exe.
  • After filling out the user information and accepting the license information, I click next.
  • On the install options, BlackBerry Manager is not one of the available options to install, yet other server options were there.
So I finally had a few minutes this morning and called up RIM support. I explained what was occurring and had them stumped too. That is until I told them that I was trying to install this on machines that had either the Lotus Notes 7 or Lotus Notes 8 client. That's when I was told to do the following:
  • Open Regedit
  • Drill down to HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\7.0 or 8.0
  • Rename 7.0 or 8.0 so that the line reads HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\6.0
  • Save and close your registry
  • Launch the BlackBerry Setup
  • Type in appropriate user information and accept your regional license information, click Next.
  • Hazzah! You should now see an option for BlackBerry Manager. Select that and continue your installation.
  • Reboot your computer at the end of the installation steps
  • Log back in and finish the last couple of things for the installation.
  • Now go back into Regedit and put the HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\6.0 line back to what it should be.
  • Save and Close
  • You're done!
The lovely RIM support person had also told me that the BlackBerry Manager software was not supported on a machine with Lotus Notes 8. Well, it works for me, but your experience may differ.


DavidSandey said...

Thanks, I just ran into exactly the same problem and this just saved me a considerable amount of time and hair pulling.

Anonymous said...

Great information!
Thank you very much for this useful hints that save me a lot of time.

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