Dumb-Dom-Admin

I’m going to start a new category on my blog called Dumb-Dom-Admin. Anytime I come across one of these stupid things that I overlook, I’m going to blog about it under that category, and then send myself right to bed without any supper as punishment! Here’s what happened today that I worked through lunch on.

I get a call about 11:30. A user at one of our remote plants who is an iNotes only user is reporting that every time they open up a new message in iNotes, the message disappears from the screen, and they can’t find it anywhere. So I get the users password, and start working on it myself.

Okay, I’m able to recreate the issue with a test email that I sent him. I open the mail message, and it goes away from the Inbox view in iNotes. Open the mail file in the Notes client, all messages are there, including the one I sent and it marks it as unread and stays in the Inbox. Okay, some thing has to be messed up with the design I think. So, replace the design with the inotes6.ntf. Okay, send another test message, log into iNotes, same thing happens. Okay, time to update to dwa7.ntf. Design replace is done, do an updall –R just for giggles, send another test message. Same thing. Crap! Okay, it’s time to punt. Load compact mail\user.nsf –C. Wow, that didn’t take long. It’s only a 43 MB mail file. Okay, send another test message. Same result, open message, message goes away. Damn it! Okay, now there must REALLY be something messed up with the database. Create a new copy of the database with usersname1.nsf, delete old copy, rename new one to match old name. Repeat test steps, same results. It’s at this point that I walk away and go get a slice of pie. Come back to my desk, open the mail file again in the Notes client, everything looks happy. Open the client in iNotes, still only seeing a couple of unread messages. Look through the preferences of the mail file and don’t see anything that sticks out at me. So it’s at this point I am thinking its time to call Lotus Support to help me out with this one, and then I see it…..

Inbox – Unread Only. What the…!? You guessed it kids, if you go to View pull down and uncheck Show Unread Only, things will work right for you too!

I wonder if it’s too late to make it into the Worst Practices?